Bar Service Manager
2 weeks ago
We are seeking a skilled Bar Manager to oversee the bar service at our esteemed establishment. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring seamless beverage service operations.
Key Responsibilities- Lead the bar service team to provide high-quality, efficient beverage service that exceeds guest expectations.
- Manage multiple areas and oversee employees of various F&B outlets to ensure compliance with licensing regulations and hotel procedures.
- Handle multiple priorities, work in a fast-paced environment, and exercise good judgment when dealing with guests and complaints.
- Oversee the bar's operation, establishing and maintaining performance standards, while maximizing revenue and profit.
- Appraise team member performance, provide feedback, and facilitate improvements in accordance with established standards of product and performance.
- Select products that meet quality standards and financial expectations.
- Coordinate with other departments/managers to ensure smooth daily operations.
- Communicate effectively with team members, demonstrating confidence and encouraging them to feel valued and empowered.
- Maintain a clean and organized bar environment, performing regular maintenance and ensuring adequate supplies.
- Assist in setting and achieving daily sales and assigned cost goals.
- Implement cost controls as needed to achieve positive financial results.
- Celebrate successes and foster a culture of continuous improvement.
- Ensure guest service standards are set, implemented, monitored, and evaluated.
- Set up the bar according to operational standards.
- Comply with licensing regulations and hotel procedures for alcohol service.
- Train staff on beverage knowledge, preparation, and presentation.
- Ensure compliance with health, safety, and fire regulations through proper training.
- Oversee staff presentation and uniform standards.
- Create and manage Personal Development Plans for staff, encouraging training and development.
- Address staff shortages due to absenteeism and manage absences according to procedures.
- Apply the company disciplinary policy when necessary.
- Complete necessary staff-related administration as per company procedures.
- Produce and communicate revenue forecasts to the Food and Beverage office.
- Maximize revenue and increase average spend through upselling and high customer service standards.
- Work with cost control to ensure timely stock takes and meet food and beverage cost targets.
- Achieve or exceed monthly drink profit margin targets.
- Customer Service experience in supervisory or above capacity.
- A warm personality, attentive, and smartly presentable.
- An ability to listen and respond to demanding Guest needs.
- Excellent leadership, interpersonal, and communication skills.
- Accountable and resilient.
- Committed to delivering high levels of customer service.
- Ability to work under pressure.
- Flexibility to respond to a range of different work situations.
- A medium level of IT proficiency is required.
Hilton Worldwide, Inc. is a leading global hospitality company with a diverse portfolio of world-class brands. We are committed to delivering exceptional guest experiences and fostering a culture of innovation, inclusivity, and growth. As a valued member of our team, you will have access to innovative programs and benefits, including workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program.
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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