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Senior IT Professional

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf WLL Full time
About the Role

This is an exciting opportunity for a seasoned IT Manager to join ECCO Gulf WLL and lead the delivery of high-quality call center technology solutions. As a key member of our team, you will be responsible for ensuring compliance with project milestones, budgets, and government tender requirements.

Key Responsibilities
  1. Project Execution:
    • Execute comprehensive project plans to deliver high-quality call center technology solutions on time and within budget.
    • Collaborate with vendors and service providers to ensure timely and effective system upgrades and deployments.
  2. Infrastructure Support:
    • Maintain a robust and scalable IT infrastructure, including servers, networks, and communication systems, to support business growth and expansion.
    • Design and implement redundancy systems to meet strict Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
  3. Disaster Recovery:
    • Establish and maintain an effective disaster recovery plan to ensure business continuity in the event of unexpected disruptions.
    • Conduct regular DR drills to test the readiness of IT systems and identify areas for improvement.
  4. Security & Compliance:
    • Oversee IT governance and ensure compliance with ISO 27001 and other regulatory frameworks.
    • Conduct regular security audits and risk assessments to mitigate vulnerabilities and protect sensitive data.
  5. Team Leadership:
    • Lead a team of IT professionals to achieve organizational objectives and drive innovation.
    • Provide training and mentorship to enhance team competencies and support career development.
  6. Vendor Management:
    • Build and maintain strong relationships with internal stakeholders and external vendors to ensure successful hardware and software procurement.
    • Negotiate service-level agreements to ensure adherence to quality and performance standards.
  7. Continuous Improvement:
    • Analyze emerging technologies and recommend innovative solutions to improve call center operations.
    • Develop strategies to enhance system efficiency, user satisfaction, and cost-effectiveness.