Store Manager
2 weeks ago
Job Overview
At Precision Hire Solution, we are seeking a highly skilled and experienced Store Manager to join our team. As a Store Manager, you will be responsible for leading a team of retail professionals to deliver exceptional customer service and drive sales growth in our beauty sector.
Key Responsibilities
- Drive sales performance and recommend action plans to deliver sales budget
- Conduct monthly meetings with selling personnel to review category sales performance and recommend improvement plans
- Implement strategies to achieve sales targets for exclusive products and provide feedback on promotional effectiveness
- Manage and control store-approved OPEX budgets, including utilities, wrap supply, staff costs, and other expenses
- Recommend and initiate plans to optimize controllable expenses
- Achieve shrinkage budget below tolerance level through day-to-day monitoring of retail operating standard compliance
Commercial Responsibilities
- Check and review the implementation of display and timely replenishment
- Manage availability and timely replenishment of stocks
- Ensure consistent, accurate, and timely inventory adjustments
- Comply with brand service standards when dealing with customers
- Ensure customers' shopping experience exceeds their expectations
- Handle and report product queries, complaints, and offer advice professionally aligned with brand service standards
- Drive loyalty member programs and initiatives to achieve target transactions and participation
- Drive selling techniques to achieve target conversion/transaction rate
- Cascade ongoing promotions, activities, memos, and bulletins following standard power talk guidelines
- Check and validate proper implementation of promotional and store activities
Process Responsibilities
- Ensure policies, brand standards, grooming guidelines, and internal control procedures are communicated and implemented as per SOP
- Demonstrate strong analytical skills and understanding of the system and reporting
- Monitor store controllable expenses, supervise loss, asset protection, and risk management, and be accountable for inventory management
- Liaise with mall management, store documentation, as appropriate (daily reports, banking refunds, exchanges, etc.)
People Responsibilities
- Plan and monitor Personal Development Plans, in-role development interventions
- Identify, implement, and monitor team learning interventions
- Review and discuss performance appraisal and personal plans of direct reports
- Implement action plans for employee engagement
Requirements
- Good knowledge of the beauty industry and trends
- Retail operational skills (stock, VM, systems, cash)
- Computer skills
- Management skills and people development
- Empathy, customer service, and results-oriented leadership and problem-solving skills
- Excellent relationship skills
- Integrity and trust dealing with ambiguity
- Proactive with good team spirit and able to take initiatives
What Equips You for the Role
- Education: Bachelor or Master degree would be a plus
- Minimum Experience and Knowledge: Min 5 years of experience in retail and team management in the beauty sector
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