Resort Operations Coordinator
6 days ago
We are committed to providing unforgettable experiences for our guests at lxbfYeaa. Our team of professionals is dedicated to delivering heartfelt hospitality and genuine connections.
Job DescriptionThe Guest Experience Manager is a critical role in ensuring seamless guest experiences from arrival to departure. This individual is responsible for creating memorable stays for our guests and serves as a key ambassador for the resort and the Anantara brand.
Responsibilities- Guest Services: Ensure exceptional levels of guest service through their stay.
- Leadership: Respond to emergency codes and serve as Manager on Duty when necessary.
- Communication: Serve as an information provider, receiver, diplomat, problem solver, salesperson, resort representative, public relations agent, and coordinator of activities.
- A strong emphasis on customer service.
- Prior experience in Butler/Villa operations managing.
- Excellent communication skills, with fluency in English required.
- Ability to work shifts, weekends, and public holidays.
- Proficiency in Ms Office and experience with current Property Management Systems (PMS) is preferred.
- Preferably female candidates and multilingual skills are advantageous.
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