AV Systems Engineer
4 days ago
We are seeking a highly skilled A/V Systems Engineer to join our team in support of the AFCENT Combined Air Operations Center (CAOC) contract at Doha, Qatar.
This role offers the opportunity to provide engineering and operations and maintenance support for video teleconferencing and multimedia systems to ensure resources and services are operational and available with minimal interruption.
- Main Responsibilities:
- Perform all technical support and operations and maintenance activities for VTC and multimedia systems;
- Provide Tier 1 and 2 technical support for VTC and multimedia system issues;
- Monitor VTC network performance and conduct daily system/equipment checks to ensure connectivity and effective operation;
- Schedule, coordinate, and manage VTC resources, conference rooms, calendars, and bridges; and set up, establish, and connect secure and non-secure VTC calls and bridge connections;
- Assist local facilitators with conference room setup for VTC operations; and provide training and technical assistance in troubleshooting equipment and connections as required;
- Provide on-site technical support during DV-hosted (O-6 and above) VTCs;
- Install, configure, upgrade, and maintain VTC suites, desktop VTCs, and audio/visual systems and equipment;
- Monitor and control VTC performance, utilization, and capacity to ensure optimal system performance, availability, serviceability, and recoverability; and report vulnerabilities or deficiencies to government technical representatives;
- Evaluate new requirements, conduct site surveys, research, and recommend solutions; and plan, engineer, design, and integrate approved solutions;
- Formulate strategies, develop plans, and prepare technical documentation for the integration of new VTC technologies into existing infrastructure;
- Evaluate existing infrastructure, research current technologies/solutions; and provide hardware/software upgrade and replacement recommendations for end-of-life/end-of-support COTS products to government technical representatives;
- Recommend network design changes/enhancements for improved system availability and performance;
- Assist with tracking and management of COTS licenses, warranties, and service level agreements renewals for VTC and multimedia systems equipment and software;
- Support on-demand and ad-hoc multimedia requirements;
- Develop and maintain up-to-date VTC and multimedia systems and architecture engineering, installation, configuration baseline, and accreditation drawings, diagrams, and documentation;
- Update and publish system diagrams and drawings semi-annually or as directed by the government;
- Develop and submit VTC/Multimedia Systems Monthly Status Reports;
- Other Duties as Required.
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