Senior Business Support Officer

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time
About the Role

We are seeking a highly skilled and experienced Senior Business Support Officer to join our Flight Operations team. As a key member of the team, you will provide daily support to the Manager Flight Operations Business Support in delivering a range of services and initiatives across the Flight Operations Division.

Key Responsibilities
  • Provide daily support to the Manager Flight Operations Business Support in delivering activities and initiatives efficiently and in a timely manner.
  • Act as liaison with functional teams (HR, Finance, Recruitment, etc.) to ensure progression of initiatives requests and resolution of issues to timely satisfaction.
  • Support the Manager Flight Operations Business Support in the budgeting cycle and monthly Finance reviews.
  • Develop and maintain the Flight Operations Business Support SharePoint site, ensuring it is a fit-for-purpose hub for all team activities.
  • Liaise with stakeholders to ensure the Flight Operations Article 30 Data Privacy Register is maintained in line with Qatar Airways policies and procedures.
  • Work with SMEs to create and maintain Business Support dashboards for recruitment and headcount reporting and other dashboards as required.
  • Deliver the monthly resource planning cycle (rostering) for operational teams, ensuring adherence to Qatar Airways policy and procedures.
  • Draft memos and other relevant documents as required to support Flight Operations management team.
  • Support the Manager Flight Operations Business Support in drafting and maintaining processes and procedures for the department manual.
About You

The successful candidate will have the following qualifications and skills:

  • Relevant College or University qualification with a minimum of 5 years job-related experience.
  • Excellent SharePoint development, MS Teams, and Excel skills.
  • Significant experience drafting documents and communications of all types for senior leadership.
  • Project management experience using online tools to plan and work to deadlines (MS Project and/or Planner).
  • Experience creating and maintaining document registers and repositories to track document retention in an organized manner for future audit or other purposes.
  • Experience in creating and managing rosters for operational teams.
  • Understanding of Qatar Airways enterprise risk framework and methodologies.
  • The ability to manage time-sensitive tasks in challenging situations and be able to focus on detail.
  • Highly developed planning, analytical, and problem-solving skills.
  • High level of interpersonal skills with the ability to motivate and promote a positive team working environment.
About Qatar Airways Group

Our story started with four aircraft. Today we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records, and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

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