Information Technology Services Provider

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Georgetown University Full time

Job Summary

As a Help Desk and Support Technician at Georgetown University in Qatar, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and documenting support activities. If you have a passion for technology and excellent communication skills, we encourage you to apply for this exciting opportunity.

About the Role

This role is ideal for individuals who enjoy working in a fast-paced environment, resolving complex technical issues, and collaborating with cross-functional teams. You will have the opportunity to work on various projects, develop new skills, and contribute to the success of our IT department.

Key Responsibilities

  1. Provide technical support to end-users via phone, email, chat, or in-person.
  2. Diagnose and troubleshoot hardware, software, and network issues promptly and effectively.
  3. Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
  4. Document support activities, solutions, and procedures for future reference and knowledge sharing.

Requirements

  1. Bachelor's degree in Information Technology/Computer Science or equivalent number of years of experience in technical support roles.
  2. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), MCP, ITIL Service Management, Apple Device Support, or equivalent are an advantage.
  3. 3+ years of relevant work experience in providing technical support to end-users in a corporate environment, preferably within higher education.

What We Offer

Georgetown University offers a competitive salary and benefits package, including comprehensive health insurance, retirement savings programs, and tuition assistance. We also provide opportunities for professional growth and development, allowing you to advance your career in a supportive and collaborative environment.



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