Senior EMS Technical Specialist

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Support Studio Technologies Full time

We are looking for a highly skilled Technical Specialist to join our team at Support Studio Technologies.

About the Role:

This is an exciting opportunity for a talented individual to work on Enterprise Management Systems. As a Technical Specialist, you will be responsible for developing, defining, and maintaining technology standards for these systems.

Your expertise in ITIL, MicroFocus uCMDB, and scripting languages such as Python, PowerShell, or Shell scripting will be invaluable in this role.

Key Responsibilities:
  1. Developing, defining, and maintaining technology standards for Enterprise Management Systems.
  2. Collaborating with cross-functional teams to deliver service excellence to our clients.
  3. Applying best-practices to technical and process development.
  4. Providing insight on areas for improvement for technology and process efficiencies and effectiveness for Enterprise Management Systems.
  5. Driving the re-use and repeatability of technology and process.

In addition to your technical expertise, you will also be expected to have excellent written and verbal communication skills, with a focus on technical and operational documentation.

Requirements:
  • 5+ years in IT services or related service-based organization.
  • 5 years in a role of technical and/or process ownership.
  • Certifications in ITIL highly desirable.
  • Strong knowledge of MicroFocus uCMDB (version 2019.05 or later) and its architecture.
  • Experience in uCMDB Administration - managing discovery, integrations, and data reconciliation.
  • Hands-on experience with Discovery & Integration - configuring probes, data flow adapters, and integrating with SMAX and OBM.
  • Expertise in uCMDB Query Language (TQL) creating and optimizing queries for CI retrieval and reporting.
  • Proficiency in uCMDB REST API & Web Services for automation and data exchange.
  • Understanding of CIs & Relationships - including CI types, attributes, and reconciliation rules.
  • Experience with Universal Discovery (UD) configuring and troubleshooting agent-based and agentless discovery.
  • Strong scripting skills - Python, PowerShell, or Shell scripting for automation.
  • Experience with database queries for troubleshooting and reporting.
  • Familiarity with ITSM & ITOM processes - Incident, Change, Problem, and Asset Management.
  • Knowledge of CMDB best practices - data governance, reconciliation, and compliance.
  • Experience in troubleshooting discovery and integration issues - log analysis, debugging, and performance optimization.
  • Ability to work with cross-functional teams - NOC, ServiceDesk, Infrastructure, and Application teams.
  • Good documentation skills - creating technical guides, SOPs, and process documentation.
  • Strong problem-solving and analytical skills - with a proactive approach to issue resolution.
  • Excellent written and verbal communication skills with specific focus on technical and operational documentation.

Please submit your resume for review.


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