Service Design Lead
2 days ago
Proztec is looking for a Service Design Lead to join our team of talented professionals.
The ideal candidate will have experience working in design-centric projects, managing senior stakeholder relationships, and forming innovative end results.
This role requires engagement across all stages of the design process, from ideation to integrating solutions into seamless customer experiences.
We need someone who has been involved in designing impactful experiences across a range of projects and is eager to better customer experiences digitally and in person.
About the Role:
This role involves leading cross-functional teams to design products and services that meet the needs of our customers.
You will be responsible for developing and implementing design strategies that drive business growth and customer satisfaction.
Responsibilities:
- Develop and implement design strategies that drive business growth and customer satisfaction.
- Lead cross-functional teams to design products and services that meet the needs of our customers.
- Collaborate with stakeholders to understand customer needs and develop solutions that meet those needs.
- Conduct usability testing and gather feedback to inform design decisions.
Requirements:
- BA/BS degree in service design, graphic design, human-computer interaction, or a related field.
- Recent relevant work experience of at least 3-9 years.
- Proven designs and experience of launched services that have been implemented in the real world.
- Experience in a Scrum-based production process.
- Experience defining or working with a design system.
Benefits:
- Competitive salary and benefits.
- Career advocacy program that supports achieving professional development goals through guidance and real-time feedback.
- Continuous learning & development opportunities.
- Healthcare coverage that includes medical, dental, vision, and life insurance policies.
Proztec is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.
Remote Work: Employment Type:
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