Service Assurance Manager

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Qatar Full time

Company Overview

Ooredoo Qatar is a leading telecommunications company that provides innovative services to its business customers. Our Business BU plays a critical role in delivering excellent customer experiences and meeting our commercial commitments.

Job Description

The Service Assurance Manager will be responsible for strategizing and operationally enabling the support of all Business Customers services and change requests. This includes consistently meeting & exceeding Ooredoo's Business Customers' expectations as defined in the customer contracts, SLAs, and by the telecom's regulator, avoiding any financial penalties.

Key Accountabilities

Manage a team on all aspects of Service Assurance (Service Desk, Incident/Problem/Change/Quality/SLA Management).Effectively manage the Maintenance team dedicated for B2B customers, for all the Simple and Complex Telecom Products in Ooredoo's Portfolio.Ensure that Ooredoo meets its customer experience targets and obligations in service assurance as per commercial commitments.Undertake regular reviews of the Customer Satisfaction results to initiate improvements.

Required Skills and Qualifications

Bachelor's Degree in Business Administration or Computer & Communications or Engineering.

Essential Knowledge & Skills:

  1. 10 years' experience in a similar role.
  2. Experience in a telecommunications industry of which 4 years managing a Service Assurance team.
  3. Knowledge of B2B Telecom products and latest technology trends.
  4. Extensive experience in the day-to-day management of a highly-skilled technical workforce.

Benefits

We offer a competitive salary package and opportunities for professional growth and development.

Others

Ooredoo Qatar is an equal opportunities employer and welcomes applications from all qualified candidates.



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