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Financial Services Representative

7 days ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full time
About Our Team

We are a dynamic team of professionals who are passionate about delivering excellent customer service. As a Customer Service Officer, you will play a key role in ensuring that our cardholders and merchants receive efficient, friendly, and quality service.

As a member of our operations team, you will work closely with the Head of Card Customer Service and other teams to achieve set objectives. You will also have the opportunity to develop your skills and knowledge through training and development programs.

Key Responsibilities
  • Resolve all customer queries related to card issuing or acquiring business.
  • Assist the Head of Card Customer Service in achieving set objectives.
  • Provide training to customer service representatives of branches and the Customer Care Centre.
  • Update comparative pricing structures for all banks issuing cards in Qatar.