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Service Quality Assurance Officer

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar PrecisionHire Solutions Full time

PrecisionHire Solutions is dedicated to delivering exceptional customer experiences at Hamad International Airport. We are seeking a highly skilled professional to fill the role of Terminal Operations Coordinator.

Responsibilities:

  • Coordinate terminal operations.
  • Investigate complaints and implement improvements.
  • Monitor and report on KPIs.
  • Collaborate with the Customer Service Improvement team.
  • Develop training modules.
  • Ensure operational excellence.

Requirements:

  • Relevant education and experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.