E-commerce Operations Excellence Director

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar Snoonu Full time
Optimize and Elevate: Senior Operations Manager for E-commerce Dark Stores

Snoonu, a pioneering force in Qatari technology, seeks an exceptional leader to propel its e-commerce dark store operations to unprecedented heights. We're looking for a visionary Operations Excellence Director to spearhead process optimization initiatives, drive performance improvements, and ensure operational efficiency across our grocery e-commerce dark stores.

This pivotal role demands strategic thinking, hands-on problem-solving, and a customer-centric approach. As our ideal candidate, you will develop, implement, and monitor key performance indicators (KPIs) to measure the efficiency and effectiveness of dark store operations, focusing on reducing order processing times, minimizing resource wastage, and maximizing throughput within picking, packing, and delivery workflows.

Key Responsibilities:

  • Develop, implement, and monitor KPIs to measure operational efficiency and effectiveness.
  • Identify and resolve bottlenecks in operational workflows through root cause analysis and structured problem-solving.
  • Standardize best practices across multiple dark store locations to maintain consistency in performance and service quality.
  • Lead cross-functional initiatives to integrate end-to-end supply chain processes, enhancing overall system efficiency.
  • Design and implement optimized store layouts that prioritize efficiency in picking and packing workflows.
  • Collaborate with category managers and supply chain teams to ensure alignment between inventory placement and picking strategies.
  • Evaluate and recommend technology solutions to support scale, efficiency, and quality.
  • Lead and mentor a team of supervisors and shoppers/pickers in operational excellence practices.
  • Provide training programs to improve staff productivity, accuracy, and adherence to standard operating procedures (SOPs).
  • Foster a culture of accountability, innovation, and continuous learning.
  • Analyze operational data to provide actionable insights and strategic recommendations to senior management.

Requirements:

  • Bachelor's degree in business administration, Supply Chain Management, Operations Management, or a related field.
  • Minimum of 5-7 years of experience in operations management, preferably in grocery e-commerce, dark stores, or FMCG.
  • Proven track record in process improvement, cost reduction, and team leadership.
  • Experience in designing efficient layouts for retail or e-commerce operations.
  • Strong analytical and problem-solving abilities.
  • Expertise in process improvement methodologies (Lean, Six Sigma certifications preferred).
  • Proficiency in data analysis tools (e.g., Excel, Power BI, Tableau).
  • Excellent communication and interpersonal skills.
  • Experience with warehouse management systems and e-commerce platforms.
  • High attention to detail and ability to work in a fast-paced environment.
  • Strategic thinker with a hands-on approach to problem-solving.
  • Proactive, innovative, and customer-focused mindset.

This is a unique opportunity to shape and optimize the backbone of a grocery e-commerce operation, driving efficiency and creating a seamless customer experience.


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