Associate Banker
6 days ago
To succeed as a Customer Service Representative, you must possess excellent communication, interpersonal, and problem-solving skills. You will be responsible for handling customer inquiries, resolving issues, and providing personalized support to meet their needs.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or in-person, providing accurate and timely information.
- Resolve customer complaints and issues, escalating complex cases to senior staff members as needed.
- Maintain accurate records of customer interactions, including complaints, feedback, and resolution outcomes.
- Contribute to the development of customer service strategies, processes, and procedures to improve overall customer experience.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum 1 year of experience in customer-facing roles, preferably in the banking or finance industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
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