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Customer Experience Specialist

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Al-Futtaim Full time
About the Role:

We are seeking an experienced Sales Assistant to join our team at Al-Futtaim Retail. As a key member of our sales team, you will be responsible for providing top-notch customer service, achieving sales targets, and ensuring seamless operational execution.

Main Responsibilities:

  • Store Safety
    • Maintain a clean and organized store environment that meets company standards.
    • Ensure a positive first impression for customers through a friendly attitude and adherence to dress code guidelines.
    • Greet customers promptly and provide them with relevant product information.
    • Sincerely thank customers for their business and invite them to return.
  • Quality
    • Provide excellent service in the fitting rooms, follow up with customers promptly, maintain cash wrap cleanliness, and attempt to add value to each sale.
  • Administrative
    • Efficiently manage transactions at the cash wrap, offer gift cards, maintain cash wrap cleanliness, and capture customer information in the database.