Fairmont Gold Lounge Attendant
1 month ago
We are seeking a highly skilled and experienced Fairmont Gold Lounge Attendant to join our team at Accor. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring their stay with us is nothing short of unforgettable.
Key Responsibilities:- Guest Service: Provide personalized service to our guests, ensuring their needs are met and exceeded at all times.
- Menu Knowledge: Maintain detailed knowledge of the Fairmont Gold Lounge menu and daily specials, and be able to recommend items to guests.
- Beverage Service: Familiarize yourself with the beverage service, including glasses used and appropriate garnishes, to ensure a seamless and professional experience for our guests.
- Financial Management: Monitor and manage financial targets, including restaurant financials, LQA, TrustYou, and Forbes targets, to ensure we meet our goals.
- Service Standards: Maintain high standards of service, including ensuring service stations are constantly cleared and re-stocked during service, and serving and clearing food and beverage items in a professional manner.
- Communication: Maintain open and effective communication with guests, colleagues, and management to ensure seamless service delivery.
- Training and Development: Participate in all necessary briefings and training sessions to ensure you are equipped with the knowledge and skills required to excel in this role.
- Adaptability and Flexibility: Be adaptable and flexible, with a proven record of tact and diplomacy.
- Attention to Detail: Demonstrate impeccable attention to detail, ensuring accuracy and precision in all aspects of your work.
- Communication Skills: Possess excellent interpersonal and English communication skills, both written and verbal.
- Self-Motivation and Organizational Skills: Demonstrate self-motivation and organizational skills, with the ability to complete projects in a timely manner and work effectively under pressure.
- Food and Beverage Experience: Have prior experience in food and beverage serving, with a proven track record of delivering exceptional service.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Fairmont Gold Lounge Attendant
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