Network Operations Specialist

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Robert Walters Full time
Network Operations Support Role

We are seeking a skilled Network Operations Specialist to provide technical support to clients via various communication channels. As a key member of our team, you will be responsible for assisting in the organisation of daily tasks and responsibilities, ensuring timely fault resolution, and collaborating with engineering teams to meet SLA requirements.

Key Responsibilities:
  • Technical Support: Provide expert technical support to clients via various communication channels, ensuring prompt and effective resolution of issues.
  • Task Organisation: Assist in the organisation of the team's daily tasks and responsibilities, ensuring that tickets and clients are updated per defined intervals.
  • Network Performance Monitoring: Monitor network performance across various platforms and proactively manage related event notifications.
  • Escalation Management: Work as an escalation contact with telecommunications and service providers globally to ensure timely fault resolution.
  • Collaboration: Liaise closely with Tier 2 and other engineering teams to ensure issues are being addressed with efficiency and speed to meet SLA requirements.

This is an exciting opportunity to join our team at Robert Walters and contribute to the delivery of exceptional IT services to our clients.



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