Luxury Hotel Experience Leader
2 weeks ago
The role of a Guest Experience Manager at one5 is to oversee the entire guest journey from arrival to departure, ensuring a seamless and high-quality stay.
Key Responsibilities:- Develop and implement strategies to enhance guest satisfaction and loyalty
- Act as the primary point of contact for VIP guests, providing personalized service and handling special requests
- Lead and train the guest relations team to ensure consistent luxury service standards
- Collaborate with front office, F&B, housekeeping, and concierge teams to align departments with guest satisfaction goals
- Implement guest recognition programs to create memorable experiences
- Maintain an in-depth knowledge of hotel services, local attractions, and activities, offering tailored recommendations to each guest
- Prior experience as a Guest Experience Manager, Guest Relations Manager, or similar leadership role in a luxury hotel
- Strong guest service skills, problem-solving abilities, and a passion for creating exceptional experiences
- Excellent communication skills with fluency in English; additional languages are a plus
- Ability to work flexible hours, including weekends and holidays, to accommodate guest needs
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