Housekeeping Professional
2 weeks ago
We are seeking a skilled Housekeeping Professional to join our crew at Crew Life at Sea. As a key member of our housekeeping team, you will be responsible for maintaining the highest standards of cleanliness and hospitality in our hotel.
Key Responsibilities:
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
- Report to work at the scheduled time in the housekeeping office, neatly groomed and in clean uniform and polished shoes as per standard.
- Ensure that standards are maintained at a superior level on a daily basis.
- Recognize and report all missing, damaged, or sub-standard furniture, fixtures, and equipment.
- Respond to guest and management requests timely and professionally.
- Anticipate guests' preferences and provide high standards of guest service.
- Comply with regular general cleaning schedules of all areas assigned.
- Move and remove furniture in guest-related and office spaces.
- Communicate with fellow associates and other departments to ensure guest/associates' needs are met.
- Ensure that all reports, task sheets, etc., are filed accordingly.
Additional Responsibilities:
- Maintain the cleanliness and tidiness of guest corridors/foyers by performing wall-/door washing, vacuuming, dusting of crown molding, millwork, furniture, artwork, baseboards, interior window, mirror cleaning, high dusting, and cleaning of all light fixtures including ceiling fixtures.
- Clean the elevator tracks of the guest floor corridor elevators on a regular basis.
- Fulfill any guest requests, e.g., laundry pick-up, delivery of toiletries, and any other requests.
- Bring, collect rollaway, baby cribs, and other guest request items, clean, and stack neatly to designated points for collection by the Houseman.
- Refill housekeeping closets and lift-landings and ensure that enough stock of amenities, supplies, and linen are placed on each floor/area.
- Collect and deliver fresh and dirty linen and ensure that trolleys are filled effectively.
- Restock linen from laundry onto the shelves in the housekeeping department.
- Collect all trash and bring it to the compactor, ensuring it is handled as instructed.
- Sweep and wet-mop all emergency staircases as per schedule. Check daily and pick up any debris.
- Collect new store supplies and equipment and place them in proper storage areas.
- Maintain cleanliness and tidiness of all back-of-house areas, including offices, closets, corridors, and all housekeeping storage areas.
- Maintain vacuum cleaners and other equipment by cleaning up, changing bags when needed.
- Prepare AM and Turndown trolleys for Attendants as per standard before their shift starts.
- Assist in performing inventory of linen, guest request items, amenities, etc.
- All other duties as required by management within the scope of the position.
- Buff housekeeping hallway daily as needed.
- Provide aid to the room attendant throughout the day with linens or any other supply as needed.
- Remove dirty linen from guest rooms and trash.
- Make up rollaway and store.
- Make up baby cribs and store.
- Refill room attendants' chemical bottles.
- Pick up/assist with new supplies at loading dock.
- Store room attendants' cart inside the storage room/re-stock.
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