Customer Service Liaison

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full time

About Four Seasons Hotels and Resorts

We are a collective of individuals who strive to deliver exceptional guest experiences. Our team members around the world create amazing memories for our guests, residents, and partners through a commitment to luxury with genuine heart.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with respect and kindness. Whether you work with us, stay with us, live with us, or discover with us, we aim to create lasting impressions that will stay with you for a lifetime.

Our Team

We value our team as our greatest asset and the key to our success. We demonstrate our values in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates, and colleagues, we seek to deal with others with empathy and understanding.

The Role

This position is highly visible and represents Four Seasons Hotel Doha, managing the day-to-day activities of the Front Office Team. The successful candidate must have a passion for ensuring the best guest services and creating a welcoming first impression and lasting farewell.

  • Coordinates with various departments to ensure exceptional guest experiences
  • Meets and greets arriving and departing guests; providing genuine hospitality and recognition
  • Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information
  • Maintains high visibility in the lobby and front desk area, assisting guests in a proactive manner
  • Resolves guest concerns and complaints efficiently; ensures complete guest satisfaction and protects the reputation of the hotel and the company
  • Keeps management informed of guest and staff-related incidents; represents senior management in their absence

Requirements

The ideal candidate should possess excellent communication skills, a strong commitment to customer service, and a keen eye for detail. A degree holder in hotel and restaurant management is preferred, along with 2-4 years of experience as a Front Desk Agent.

Benefits

We offer opportunities to build a successful career with global potential, a unique strong culture with diversity, living accommodation in a high-quality apartment, excellent training and development opportunities, employee recognition programs, complimentary nights at FS Hotels Worldwide, paid annual home leave tickets, complimentary meals in employee restaurants, free transportation to work, and medical coverage.

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