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Patient Care Coordinator

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airline Full time

About the Job

This is a challenging and rewarding opportunity to join the Qatar Airways Group Medical Department as a Business Delivery Manager. The successful candidate will be responsible for supporting the Manager, Business Operations in ensuring seamless and efficient operations within the medical facilities. The role requires a strong understanding of healthcare operations, excellent leadership skills, and a passion for delivering high-quality patient care.

Key Responsibilities:

  • Support the Manager, Business Operations in developing and implementing strategic plans for the medical department.
  • Assist in the execution and implementation of expansion plans for the medical division.
  • Align operational goals with the overall organizational strategy to optimize patient care services.
  • Manage day-to-day operations ensuring efficient resource utilization and service delivery.
  • Develop and execute strategies for improving the quality of patient care and operational efficiency.
  • Monitor and analyze key performance indicators (KPIs) to assess operational performance and make necessary adjustments.
  • Collaborate with medical and administrative staff to enhance the patient experience and satisfaction.
  • Oversee procurement processes to ensure timely and cost-effective acquisition of medical supplies and equipment.
  • Facilitate communication and coordination between different departments to ensure smooth operations.
  • Manage staffing levels, ensuring adequate coverage across all shifts and areas.
  • Optimize resource allocation, including the procurement and maintenance of medical equipment.
  • Monitor budgetary expenditures, identifying opportunities for cost savings and financial efficiency.
  • Ensure compliance with health and safety standards, and promote a culture of continuous improvement.
  • Implement staff development programs to enhance skills and performance.
  • Provide leadership and guidance to a team of administrative and support staff.
  • Foster a collaborative and positive work environment that encourages innovation and excellence.
  • Lead by example, demonstrating a commitment to high standards of patient care and operational efficiency.
  • Conduct regular performance reviews and provide constructive feedback to staff.
  • Ensure compliance with all organizational policies, procedures, and standards.
Qualifications

We are seeking an experienced professional with a strong background in healthcare operations and management. The ideal candidate should possess the following qualifications:

  • Bachelor's Degree or Equivalent with Minimum 6 years of job-related experience.
  • A recognized qualification in Medical Administration or equivalent required.
  • Masters' Degree or equivalent in Hospital Management would be a plus.
  • Operations experience in medical Centre or hospitals.
  • Regulatory experience of MOPH compliance would be an advantage.
  • Excellent Command of English language required.
  • Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
  • Operational process mapping and use of appropriate tools like lean etc. towards optimization of resources.
  • Proficiency in MS Office Suite.
  • Good numeracy skills – understanding of Profit and Loss statements.
  • Data Analytical Skills required.
  • Power BI Skills desired.
  • Thorough knowledge of international accreditation standards, such as Joint Commission International (JCI).
  • Knowledge of project planning and execution.