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Help Desk Operations Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Mekdam Holding Group Full time

We are seeking a highly experienced Help Desk Operations Manager to join our IT team at Mekdam Holding Group.

The successful candidate will be responsible for leading our help desk operations, ensuring timely and efficient resolution of technical issues.

Responsibilities:

  • Team Leadership: Lead a team of technical support specialists, providing guidance and mentorship.
  • Process Improvement: Continuously evaluate and improve help desk processes to ensure optimal efficiency.

Qualifications:

  • Bachelor's degree in a relevant field, such as Business Administration or Information Technology.
  • Minimum 5 years of experience in a help desk management role with expertise in Microsoft Operating Systems and Office suite.
  • Proven knowledge of Microsoft Active Directory, Exchange, Azure, and O365 administration.
  • Experience with ITSM tools, preferably HP/Microfocus Service Manager, is a plus.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.