Store Director

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time
Job Title: Store Director

At Precision Hire Solution, we are seeking a highly skilled and experienced Store Director to lead our Sephora store team. As a Store Director, you will be responsible for ensuring the delivery of exceptional operational and commercial standards throughout the store, with a focus on providing an elevated customer experience.

Key Responsibilities:
  • Client Experience:
    • Embody Sephora's Attitude and set an example for the team.
    • Provide support to the team in difficult situations to ensure client satisfaction.
    • Coach and train the team to meet commercial and operational KPIs.
    • Take over floor leadership segments and ensure the floor is always managed and covered.
    • Energize and motivate the team through effective floor management to guarantee an addictive experience for clients.
    • Analyze overall satisfaction using suitable tools and propose action plans to enhance the customer experience.
    • Work in partnership with the Training Department to offer Beauty Services and maximize client satisfaction.
  • Sales:
    • Implement retail priorities and inspire commercial success.
    • Lead the management team to create a positive and exciting work environment while ensuring targets are met.
    • Inspire the Services Manager to create a playful and educational experience while ensuring services targets are met.
    • Reinforce sales policies and techniques established at Sephora University with all team members.
    • Balance and drive sales targets among exclusive and Sephora Collection.
  • Operations:
    • Optimize and oversee operations with the Operations Manager to ensure efficiency and compliance with company policies.
    • Inspire the management team to enforce policies and procedures regarding products, testers, prices, merchandising, and other partners.
    • Work with the Operations Manager to ensure the store's projection of an excellent image through cleanliness and product restocking.
    • Accurately monitor stock availability and report low stock to the Operations Manager to avoid OOS situations.
  • Business:
    • Provide support to the Head of Retail with knowledge of market conditions, competition, and client needs.
    • Establish monthly reports including competitors' activities.
    • Analyze all relevant KPIs and propose action plans for improvement and forecast future performance.
  • People:
    • Motivate and develop the Management and store team through daily coaching and observations.
    • Communicate and inspire the team on business strategy, vision, and relevant information through animate briefings, coachings, and trainings.
    • Identify, engage, and develop talents and secure succession plans in collaboration with the Head of Operations.
    Requirements:
    • Proven successful role in managing.
    • Minimum 7 to 8 years of experience in store management.
    • Bachelor's degree.
    • Advanced Product Knowledge.
    • Intermediate knowledge on health and safety procedures.
    • English advanced level for OGCC and intermediate for KSA.
    • Arabic is a plus in OGCC and mandatory for KSA.
    Competencies:
    • Digital orientation/analytical skills/business acumen.
    • Excellent communication skills.
    • Intermediate MS Office skills.
    • Ability to deal with Ambiguity.
    • Commercial & Financial awareness.

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