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VIP Guest Concierge

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

Mandarin Oriental Hotel Group Limited is a leader in luxury hospitality, operating a portfolio of exceptional hotels, resorts, and residences around the world.

The Group's philosophy emphasizes delivering bespoke experiences that exceed guests' expectations.

Mandarin Oriental, Doha embodies this approach, combining Qatari elegance with contemporary flair in an inviting atmosphere. Strategically situated in Msheireb Downtown Doha, it provides effortless access to cultural attractions and the business district, West Bay.

Key Performance Indicators
  • Consistently deliver high-quality guest arrivals and departures via our valet service.
  • Offer genuine smiles and attentive assistance to guests.
  • Embodiment of the hotel's values and standards.
  • Nurture long-term relationships with guests to achieve loyalty and retention.
  • Impart insightful knowledge about the hotel, its services, the city, and local events with authority.
  • Stay up-to-date on hotel events and activities.
  • Develop a thorough understanding of VIP clients' preferences and frequent guests' habits for personalized attention.
  • Stationed at the main entrance, retrieve vehicle keys from drivers and provide assistance with luggage and personal items.
  • Coordinate parking and vehicle retrieval operations.
  • Maintain a seamless traffic flow and ensure a clutter-free street environment.
  • Rapidly retrieve vehicles upon guests' return and assist them into their vehicles.
  • Inspect luggage within vehicles prior to departure.
  • Verify the readiness and availability of valet equipment and supplies.