Digital Experience Specialist
2 months ago
Key Responsibilities:
We are seeking a highly skilled Digital Enablement Specialist to join our team at Insight Global. As a Digital Enablement Specialist, you will be responsible for:
- Project Management: Manage digital guest experience projects from start to finish, ensuring timely and successful delivery.
- Social Media Management: Utilize social media management tools such as Sprinklr, Hootsuite, Brandwatch, Salesforce, Adobe, Microsoft, Khoros, Oracle, and Ipsos Synthesio to build and maintain reporting dashboards.
- Analytics and Reporting: Analyze and report on digital guest experience metrics, providing insights to cross-functional partners.
- Tagging and Documentation: Implement new tags and macros to capture conversation themes and topics, and maintain documentation of the team's tagging structure.
- Ad-Hoc Reporting: Conduct ad-hoc insight and reporting requests to provide cross-functional partners with guest insights.
Requirements:
- 2-5 years of experience in digital guest experience.
- Project management and task management experience.
- Experience working with social media management tools.
- Analytics and reporting knowledge.
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