Digital Experience Specialist

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Insight Global Full time

Key Responsibilities:

We are seeking a highly skilled Digital Enablement Specialist to join our team at Insight Global. As a Digital Enablement Specialist, you will be responsible for:

  • Project Management: Manage digital guest experience projects from start to finish, ensuring timely and successful delivery.
  • Social Media Management: Utilize social media management tools such as Sprinklr, Hootsuite, Brandwatch, Salesforce, Adobe, Microsoft, Khoros, Oracle, and Ipsos Synthesio to build and maintain reporting dashboards.
  • Analytics and Reporting: Analyze and report on digital guest experience metrics, providing insights to cross-functional partners.
  • Tagging and Documentation: Implement new tags and macros to capture conversation themes and topics, and maintain documentation of the team's tagging structure.
  • Ad-Hoc Reporting: Conduct ad-hoc insight and reporting requests to provide cross-functional partners with guest insights.

Requirements:

  • 2-5 years of experience in digital guest experience.
  • Project management and task management experience.
  • Experience working with social media management tools.
  • Analytics and reporting knowledge.


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