Technical Assistance Provider I
7 days ago
**Job Summary:**
We are seeking a skilled Helpdesk Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar.
Main Responsibilities:
- Perform initial trouble ticket/call prioritization, diagnosis, analysis, troubleshooting, and resolution of basic client hardware and software issues.
- Provide Tier 1 hands-on support to users on the AOC/CAOC floor, offering solutions over the phone or remotely when feasible.
- Coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required.
- Verify problem resolution with end-users before closing trouble tickets.
- Manage organizational and user accounts, assign, modify, and delete passwords and user privileges according to AFCENT guidance.
- Oversee SIPR PKI program, coordinate Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs), and maintain CFP status display systems.
- Serve as focal point for ASIs and time change order/item management, processing, tracking, and status reporting across all network enclaves.
- Maintain status tracking applications/tools, create, update, and coordinate status reports, and brief AFCENT leadership on outages/failures.
- Install and relocate client hardware and software to meet end-user needs.
- Provide system support to clients operating on the network/domain, configure client-level software, and perform basic configuration management functions.
- Ensure Equipment Custodian is notified of hardware relocation and equipment problems.
- Assist with installing, testing, and accepting new systems according to the purchase contract and instructions.
- Review and validate computer equipment requirements periodically.
- Promote awareness of unauthorized or illegal computer hardware and software use.
- Implement client workstation software patches and security fixes according to local instructions.
Qualifications:
- Active, in-scope US Government issued Top Secret clearance with SCI eligibility.
- US Citizenship due to contract requirements.
- DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.
Background:
- Responding to help desk tickets and resolving technical issues.
- Providing support for operating systems and software applications.
- Resolving connectivity problems and assisting with system logins.
- Associates degree in Computer Science or related field; or 2+ years' IT experience.
About Trace Systems:
We provide innovative solutions to the US Department of Defense and federal agencies.
Visit www.tracesystems.com to learn more about our company.
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