Groups and FIT Agent Coordinator

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar Accor Full time
Job Summary

We are seeking a highly skilled and experienced Groups and FIT Agent to join our team at Accor. As a key member of our sales team, you will be responsible for delivering exceptional service to our clients and exceeding their expectations.

Key Responsibilities
  • Accommodation Booking and Management
    • Book and manage accommodation for our clients, ensuring that all details are accurate and up-to-date.
    • Coordinate with hotel staff to ensure seamless execution of bookings and guest requirements.
  • Client Service and Support
    • Provide exceptional service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
    • Work closely with clients to understand their needs and preferences, and tailor our services to meet their requirements.
  • Operational Efficiency and Compliance
    • Ensure that all bookings and client interactions are processed in accordance with Accor's policies and procedures.
    • Stay up-to-date with industry trends and developments, and implement best practices to improve operational efficiency.
Requirements
  • Technical Skills
    • Proficiency in Opera and other Microsoft applications.
  • Soft Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Strong problem-solving and analytical skills.


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