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Operational Excellence Director

2 months ago

Al Khor, Al Khor, Qatar Deel Full time
Associate Director, Operational Excellence

**Key Responsibilities**

  • Play a crucial role in driving operational excellence across multiple teams, focusing on speed, quality, efficiency, and customer experience.
  • Design, implement, and improve complex operational systems, workflows, and organizational tools to drive excellence.
  • Tackle high-impact business problems by designing and implementing smart solutions, optimizing for return on investment.
  • Identify opportunities to improve customer experience by putting yourself in the customer's shoes, collaborating with stakeholders, and driving impact.
  • Work closely with management, ops team members, leadership, product, and systems teams to develop a short and long-term strategy and roadmap for operational excellence.
  • Lead a multi-country operations team, maintaining direct responsibility for output and performance, and overseeing recruitment, onboarding, training, and performance management.

**Qualifications**

  • 5+ years of experience managing operations teams in fast-paced environments at a successful company.
  • Proven experience leading and scaling teams.
  • KPI-driven with a focus on operational efficiency.
  • Experience building great processes and products.
  • Problem-focused, solutions-oriented, and detail-oriented.
  • Strong analytical skills with experience turning data into insights and actions.
  • Willingness to roll up sleeves and be hands-on, with a pragmatic approach.
  • Team player with a customer-obsessed mindset.