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Client Success Associate

1 month ago

Doha, Baladīyat ad Dawḩah, Qatar Gartner Full time
About the Role

Gartner is seeking a highly skilled Client Success Specialist to join our team. As a key member of our client-facing team, you will be responsible for delivering exceptional support and service to our clients.

Key Responsibilities
  • Resolve Client Issues: Timely and efficiently resolve incoming support tickets, ensuring client satisfaction and loyalty.
  • Build Client Relationships: Develop and maintain strong relationships with key accounts via phone and email, fostering trust and open communication.
  • Account Management: Update and maintain accurate account information and content for existing clients, ensuring seamless service delivery.
  • Reporting and Analytics: Create accurate and timely reports on a daily, monthly, and quarterly basis for high-potential accounts, providing valuable insights for business growth.
  • Professional Development: Take ownership of your training and development, being proactive, asking questions, and identifying areas for growth to enhance your skills and expertise.
  • Team Collaboration: Work closely with internal colleagues to maximize the value Gartner delivers to clients, achieving team targets and goals.
What We Offer

As a Client Success Specialist at Gartner, you will have the opportunity to work with a talented team, develop your skills and expertise, and make a meaningful impact on our clients' success.