Team Lead
1 week ago
About PrecisionHire Solutions
PrecisionHire Solutions is a leading provider of innovative recruitment solutions, dedicated to connecting top talent with exceptional companies. Our team is passionate about delivering exceptional customer experiences, and we're seeking a skilled Team Lead - Reservations to join our team.
About the Role
We're looking for a highly motivated and experienced Team Lead - Reservations to assist with the efficient running of our Reservations Department. As a key member of our team, you will be responsible for managing the day-to-day operations of the department, ensuring seamless communication with our guests, and driving revenue growth through effective inventory control.
Key Responsibilities
- Assist the Reservation Manager in managing the Reservations Department, ensuring seamless operations and exceptional customer service.
- Work closely with Marketing and Sales teams to maximize Room Yield through effective inventory control.
- Develop and implement strategies to drive revenue growth and improve departmental efficiency.
- Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
- Collaborate with other departments to ensure seamless communication and a high level of customer satisfaction.
Requirements
- Relevant degree or diploma in Hospitality or Tourism management.
- Exceptional interpersonal skills, with the ability to connect with guests and colleagues alike.
- International experience in luxury hotel brands, demonstrating adaptability to diverse cultures and environments.
- Desire to constantly learn and grow, with a passion for delivering exceptional customer experiences.
- Ability to work under pressure, with excellent time management and organizational skills.
- Excellent English language skills, with Arabic a distinctive advantage.
What We Offer
- Competitive tax-free salary and benefits package.
- Opportunities for career growth and professional development within our global company.
- Discounted rooms at Hyatt worldwide.
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