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Service Delivery Manager Creator Support YouTube

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Google Full time

Job Summary

We are seeking a highly skilled Service Delivery Manager to join our team at Google. As a key member of our consumer support vendor workforce management team, you will be responsible for ensuring the overall performance of our vendor workforce meets our high standards.

Key Responsibilities

  • Vendor Performance Management: Monitor and review vendor performance to ensure timely and effective delivery of services, identifying areas for improvement and implementing corrective actions.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to address Top User Issues, drive enhanced user experience, and advocate for the user.
  • Vendor Relationship Management: Develop and maintain relationships with external vendors to ensure timely and effective delivery of services, collaborating with cross-functional teams to identify and onboard new vendors.
  • Strategic Planning: Lead the planning, implementation, and execution of vendor management strategies to optimize service quality and cost effectiveness.

Requirements

  • Strong leadership and communication skills
  • Ability to analyze complex data and make informed decisions
  • Experience in vendor management and performance optimization
  • Collaborative mindset and ability to work with cross-functional teams