Strategic Training Director
2 days ago
About the Role
We are seeking a seasoned Training Hub Manager to lead our Training Hub in Qatar. As the successful candidate, you will be responsible for overseeing the design, development, and delivery of comprehensive training programs for Mastercard's EEMEA customer base.
Your key responsibilities will include:
- Developing Strategic Plans: Collaborate with senior leadership and department heads to create strategic plans that align training initiatives with business objectives and customer needs.
- Leveraging Emerging Technologies: Drive the adoption of advanced technologies and Mastercard Digital Innovation products and services to enhance learning experiences and improve scalability.
- Building High-Performing Teams: Lead and develop a high-performing team, fostering an environment of continuous improvement, innovation, and collaboration.
- Evaluating Training Effectiveness: Implement rigorous assessment and feedback mechanisms to evaluate the effectiveness of the training hub and make data-driven improvements.
- Ensuring Global Consistency: Ensure consistency and scalability of training initiatives across all regions while allowing for local customization where necessary.
Requirements:
- Bachelor's degree in Business, Education, Human Resources, or related field (Master's degree preferred).
- 10+ years of experience in learning and development, with at least 5 years in a leadership or director-level role.
- Proven experience in managing global training programs in a large, multinational organization.
- Strong understanding of modern training methodologies, adult learning principles, and digital learning platforms.
- Demonstrated ability to lead, influence, and collaborate with diverse teams across multiple regions.
- Excellent project management skills, with the ability to oversee multiple complex initiatives simultaneously.
- Strong communication, presentation, and interpersonal skills.
- Familiarity with financial services and the digital payments industry is a plus.
- Familiarity with Design Thinking and rapid prototyping is a plus.
About Us
Mastercard is a leading global payments technology company that connects consumers, businesses, merchants, issuers, and governments across the globe. Our mission is to make every moment count for our customers, communities, and each other.
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