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Hospitality Operations Specialist

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Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Crowne Plaza Hotel Overview:
Crowne Plaza Hotel is a premier hospitality destination in Doha, offering unparalleled service standards and luxurious amenities. Our hotel features 378 stylish guestrooms and suites, all equipped with modern amenities designed for comfort and high-speed wireless internet access.

About the Role:
We are seeking an experienced Banquet Operations Manager to join our team in Doha. As a key member of our team, you will be responsible for overseeing the banquet operations, ensuring exceptional service standards, and driving revenue growth.

Your Key Responsibilities:
* Supervise the function of banqueting & outside catering in terms of service standards, colleagues, abilities, sales, and costs to ensure maximum departmental profit is achieved
* Control and analyze ongoing service standards, Guest satisfaction, HACCP & FLS standards
* Oversee preparation, presentation, and service of Banquet & Outside Catering
* Conduct functions such as hiring of colleagues, departmental orientation, on-the-job performance appraisals, and coaching, always ensuring appropriate staffing and productivity
* Develop formal training plans and conduct on-the-job training sessions for banqueting & outside Catering Colleagues

What We Offer:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and inclusive work environment

Requirements:
* Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
* Experience as Banquet Manager / Assistant Banquet Manager in a high-volume hotel with highest levels of service is preferred
* A minimum of 3 years of experience working in a 5-star hotel environment, including 2-3 years in Food and Beverage
* International work experience: preferably Middle East
* Familiar with restaurant point of sales and cashiering procedures
* Knowledge of Banquet service procedures and standards