Luxury Spa Operations Manager
16 hours ago
The lxbfYeaa is a renowned luxury hospitality provider with a strong presence in the region. With a commitment to excellence, we strive to deliver exceptional guest experiences and unparalleled services. As a key member of our team, you will play a vital role in shaping the future of our organization.
About the Role
We are seeking an experienced Luxury Spa Operations Manager to join our dynamic team. In this critical role, you will oversee the day-to-day operations of our luxurious spa, ensuring seamless delivery of 5-star services and exceptional guest satisfaction. Your expertise will drive business growth, foster innovation, and maintain high standards of quality and safety.
Key Responsibilities
- Manage daily spa operations to achieve defined business objectives.
- Support the development and implementation of effective sales and pricing strategies.
- Maintain impeccable presentation and cleanliness of spa facilities.
- Serve as a resource for employees, providing guidance and support to ensure efficient service delivery.
- Ensure compliance with all relevant laws, regulations, and company policies.
- Contribute to revenue growth through innovative sales techniques and partnerships.
- Monitor and maintain inventory levels of essential supplies, including towels and equipment.
- Develop and implement safe and effective procedures for equipment maintenance and usage.
- Supervise cleaning and maintenance activities to ensure high standards are met.
- Cultivate new ideas for revenue enhancement by staying informed about market trends and industry developments.
- Respond promptly to guest feedback, implementing corrective actions as necessary.
- Maintain a culture of safety, environmental responsibility, and employee well-being within the spa environment.
About You
To succeed in this role, you will possess:
- A Bachelor's degree or equivalent in Hotel/Hospitality Management or a related field.
- A minimum of 4 years of job-related experience in a luxury hospitality environment, preferably in a spa management capacity.
- Strong knowledge of 5-star spa operations and procedures.
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