Support Services Expert

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar Vistas Global Full time

About Us

Vistas Global is a leading global company with a strong presence in the banking industry. We are committed to delivering exceptional support services to our clients.

Job Details

We are seeking an IT Operations Specialist to join our team. The successful candidate will be responsible for providing technical support and expertise to our clients, investigating and resolving complex technical issues, and collaborating with our development and product management teams.

Key Responsibilities

  • Technical Product Support

The ideal candidate will have experience in APM tools, preferably Dynatrace products, and cloud knowledge (MS Azure). They will be able to identify, understand, and resolve technical product problems, ensuring the highest customer support experience is maintained.

Deep Analysis and Resolution

The successful candidate will investigate and perform deep analysis of technical product issues and cooperate with our Development and Product Management teams to solve those issues.

Knowledge Sharing and Collaboration

They will exchange and share knowledge with other colleagues, including suggesting product improvements.

Technical Skills

The candidate should have technical knowledge of Programming, Web (HTML, XML, JavaScript), Java, .Net, Cloud and Microservices, Database, Linux, Networking.

Software Intelligence and Observability

Knowledge and skills in Software Intelligence and Observability solutions such as Dynatrace, Mobile Development, Application Security or Kubernetes would be a plus.

Availability Reports and Systems

They will update and prepare availability reports and systems.

Monitoring and Escalation IR Creation

They will know and follow up on monitoring and escalation IR creation processes.



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