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Luxury Spa Therapist
2 months ago
As a Qatar Duty Free Spa Therapist, you will provide guests with exceptional luxury spa treatments, ensuring an unparalleled level of service and a memorable spa experience.
Key Responsibilities:
- Deliver personalized experiences with commercial success while representing the spa in a professional and hospitable manner.
- Build long-term relationships with customers to maximize return customers through consistent service excellence and provide exceptional after-sales service as required.
- Acknowledge, approach, and establish customers' needs by asking open-ended questions. Greet guests and explain the process of the spa experience.
- Possess thorough knowledge of spa menu and products to assist guests by providing information and recommendations on all products and services within the spa.
- Provide a range of luxury spa treatments to the highest standards in accordance with the spa's procedures and protocols.
- Provide bespoke recommendations and advice on skincare treatments for guests to use at home.
- Maintain hygiene and cleanliness of treatment rooms. Ensure adequate stock of linen and supplies in the treatment rooms.
- Reference and abide by the spa's Operating Procedures and Policies Manual.
- Review and update guest profile forms and customize treatments to address guest needs and contraindications.
- Maintain high standards of hygiene and cleanliness of treatment rooms. Clean and sterilize tools and equipment. Ensure back of house areas are well organized at all times.
- Ensure products and supplies are used in proper amounts and adequately stocked.
- Monitor spa equipment and immediately notify management if there is any maintenance or repair required.
- Communicate operational needs to management, as well as any occurrences involving staff or guests in the spa that require attention.
Qualifications and Experience:
- High School Qualification with a minimum of 2 years of job-related experience
OR
- Bachelor's Degree or Equivalent with a minimum of 1 year of job-related experience
OR
Qatari Nationals:
- Not applicable
Essential Skills:
- Excellent knowledge of luxury service standards
- Mastery of facial and massage techniques
- Fluency in both written and spoken English
- Team player
- Attention to detail
- Confident communicator
- Empathy
- Self-motivated
- Enthusiastic
- Willing to work on a flexible schedule, including nights and weekends
Preferred Skills:
- Fundamental knowledge of barbering is an advantage
- Knowledge of high-tech treatment devices is an advantage
- Knowledge of Arabic language is an advantage