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- Customer Account Analysis: Conduct thorough analysis of customer accounts and payments to ensure timely collection of debts in line with contracted payment terms.
- Dispute Resolution: Effectively manage and resolve customer disputes, ensuring prompt resolution and maintaining positive customer relationships.
- Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity of the team's activities.
- Internal Control Compliance: Ensure compliance with Internal Control over Financial Reporting (ICFR) requirements for Accounts Receivable, collaborating with relevant stakeholders to achieve compliance.
- Documentation and Testing: Participate in internal control testing and prepare relevant documentation to support compliance and process improvement initiatives.
- Customer Collaboration: Foster strong relationships with customers and other stakeholders to ensure timely communication and maximize customer satisfaction.
About this Role
This role is a key part of the ABB team, responsible for ensuring the efficient collection of customer debts and maintaining positive customer relationships. The successful candidate will have excellent analytical and communication skills, with the ability to work effectively in a team environment.