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IT Operations Specialist
2 weeks ago
About Vistas Global
We are a leader in the global market with a strong focus on delivering high-quality support services to our clients. We are passionate about innovation and collaboration.
Job Description
We are looking for an IT Operations Specialist who can provide exceptional technical support and expertise to our clients. The ideal candidate will have experience in APM tools, preferably Dynatrace products, and cloud knowledge (MS Azure).
Responsibilities
- Technical Problem-Solving
The successful candidate will identify, understand, and resolve technical product problems, ensuring the highest customer support experience is maintained.
Collaboration with TeamsThey will work closely with our Development and Product Management teams to solve complex technical issues.
Knowledge SharingThey will exchange and share knowledge with other colleagues, including suggesting product improvements.
Technical SkillsThe candidate should have technical knowledge of Programming, Web (HTML, XML, JavaScript), Java, .Net, Cloud and Microservices, Database, Linux, Networking.
Banking Operations KnowledgeKnowledge and skills in Software Intelligence and Observability solutions such as Dynatrace, Mobile Development, Application Security or Kubernetes would be a plus.
Reporting and MonitoringThey will update and prepare availability reports and systems, and follow up on monitoring and escalation IR creation processes.
