Dining Service Expert
2 weeks ago
We are looking for an individual who can provide outstanding customer service, ensuring that guests have a memorable experience. As a Dining Service Expert, you will be responsible for presenting a positive first impression of the establishment's friendliness, excellent service, and high standards. Your role will involve actively helping to improve the overall dining experience, escalating any arising issues in consultation with senior restaurant line management.
Main Responsibilities:
• Greet and serve each guest with a friendly and courteous attitude.
• Ensure understanding of daily specials, internal promotions, or menu changes.
• Maintain efficient communication between BOH and FOH teams.
• Deliver food/beverages in a timely manner without delay to enhance table turnaround times.
• Minimize food wastage, spillage, and breakage at all times.
• Clear tables, cutlery, and plates as per service sequence supported by the runner.
• Assist in keeping the restaurant clean and safe.
• Follow cash handling procedures and policies.
• Report on duty on time in correct uniform/grooming standards.
• Adhere to set HACCP, ISO guidelines, and food safety standards at all times.
• Escalate any customer complaints/issues immediately to Senior Management or direct line management for prompt resolution.
• Train runners on correct service standards and hygiene guidelines.
• Know and memorize the seating chart/outline.
• Understand key functionalities of MICROS system.
• Participate in functions and activities with other outlets when required.
• Recall provenance and ingredients per menu items.
• Advise BOH on customer's food intolerance.
Requirements:
• Higher secondary education essential or equivalent vocational qualification obtained working for a 4/5 star hotel or fine dining restaurant.
• At least 1 year work experience in hospitality, restaurants, or fine dining environment.
• Excellent command of English; Arabic desirable.
• Must have excellent interpersonal skills and confidence.
• Understanding of MICROS system.
• Knowledge of HACCP and ISO standards.
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