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Service Delivery Manager Creator Support YouTube
2 months ago
We are seeking a highly skilled Service Delivery Manager to join our team at Google. As a key member of our consumer support vendor workforce management team, you will be responsible for ensuring the timely and effective delivery of services to our users.
Key Responsibilities- Vendor Performance Management: Collaborate with cross-functional teams to identify and onboard new vendors, negotiate agreements and pricing, and monitor vendor performance to optimize service quality and cost effectiveness.
- User Issue Resolution: Work closely with stakeholders to address Top User Issues, driving enhanced user experience through cross-functional collaboration and advocacy.
- Strategic Planning: Develop and implement vendor management strategies to meet business objectives, ensuring alignment with company goals and priorities.
- Process Improvement: Identify areas for improvement in vendor performance and implement corrective actions to ensure seamless service delivery.
To succeed in this role, you will need excellent communication and interpersonal skills, with the ability to build strong relationships with external vendors and internal stakeholders. A strong analytical mindset and problem-solving skills are also essential, as well as the ability to work in a fast-paced environment and prioritize multiple tasks effectively.