Hospitality Operations Manager

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time

Hospitality Operations Manager Job Description:

We are seeking a highly skilled and experienced Hospitality Operations Manager to join our team. This role involves overseeing the day-to-day operations of housekeeping services to ensure exceptional guest service and maintain high standards of cleanliness and hygiene.

Key Responsibilities:

  • Oversee housekeeping operations to deliver exceptional guest service
  • Audit housekeeping work to ensure consistency with hotel standards
  • Ensure cleanliness of guest corridors, rooms, and other areas of the hotel
  • Proactively identify potential operational concerns and develop solutions
  • Demonstrate hotel core values in all interactions
  • Manage employee performance, including annual reviews
  • Assist in preparing reports and analyses related to housekeeping operations
  • Promptly respond to guest complaints and follow up on resolution
  • Familiarize yourself with hotel policies and procedures
  • Participate in hotel committees to drive business growth
  • Maintain adherence to Health & Safety guidelines and practices

Requirements:

  • High school diploma required; Hospitality degree is an asset
  • At least 2 years housekeeping experience in a luxury hotel environment required
  • At least 1-year supervisory experience preferred; basic training skills required
  • Excellent communication and organizational skills
  • Ability to work well under pressure
  • Experience with property management software and Microsoft Office is an asset
  • Demonstrated strong attention to detail and ability to meet exacting standards
  • Proven ability to focus attention on guest needs, remaining calm and courteous at all times


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