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IT Technical Specialist

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

The Helpdesk IT supports the IT Dept. by providing resolutions to employees' calls and queries in a timely manner.

Key Responsibilities
  • Responds to calls on the dedicated helpdesk contact number, understands the problem, logs the calls, advises the user of the resolution time, and follows up with the engineer.
  • Identifies and resolves problems involving programs, machines, data, or system software.
Operating Environment
  • Works within a structured environment reporting to the Senior Systems Specialist.
  • Follower established policies, procedures, and ITC guidelines.
  • Operates as part of the ITC team within a multinational, multicultural environment.