Customer Service Ambassador

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time

About Us

Tivoli Hotels & Resorts, a member of Minor Hotel Group, is a hospitality company with over 90 years of experience. Founded in Portugal in 1933, we have established ourselves as a leader in the industry by providing exceptional services and experiences to our guests.

Job Summary

We are seeking a skilled Customer Service Ambassador to join our team. As a key member of our front office operations, you will be responsible for delivering outstanding service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities

  • To anticipate guest needs and provide personalized support to ensure a seamless stay.
  • To maintain a complete knowledge of our hotel product, including room types, rates, facilities, and services.
  • To take personal responsibility for delivering exceptional service, meeting the highest standards at all times.
  • To proactively identify opportunities to improve guest satisfaction and suggest alternatives that meet their needs.
  • To develop strong relationships with hotel departments, ensuring a collaborative and harmonious work environment.

Requirements


• Strong focus on customer service

• Prior experience in hotel front office operations preferred

• Excellent communication skills; fluency in English and Arabic an asset

• Ability to work shifts, weekends, and public holidays

• Proficient in MS Office and Property Management Systems (PMS)



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