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ERP Transformation Manager

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Group Full time
About the Role

We are seeking a highly skilled and experienced Business Operations Transformation Lead to join our team at Qatar Airways Group. As a key member of our ERP Transformation team, you will play a critical role in driving business transformation and process improvement initiatives across our organization.

Key Responsibilities
  • Lead Business Operations Transformation
    • Develop and implement comprehensive business operations strategies to drive growth, innovation, and operational excellence.
    • Standardize and optimize end-to-end process workflows to reduce complexities and improve productivity.
    • Own ERP Transformation from a business operations perspective, ensuring alignment with strategic objectives, design principles, and organizational priorities.
  • Process Improvement and Change Management
    • Lead cross-functional process improvement projects to identify opportunities for automation, standardization, and process streamlining.
    • Develop and implement change management strategies to ensure effective communication, stakeholder engagement, and adoption of new ways of working.
    • Document and present business current state, obtain business future state requirements, and contribute to defining the implementation approach to achieve project goals.
  • Project Management and Collaboration
    • Participate in the ERP partner selection process, define project scope, evaluate proposals, and contribute to selecting the best strategic partners for the project.
    • Contribute to developing the overall Business case for the ERP project and ensure realization of committed benefits.
    • Lead data management activities, including cleaning, standardizing, governing, and migrating to new systems.
  • Leadership and Development
    • Promote collaboration, empowerment, and professional growth to build high-performing and resilient business operations.
    • Ensure compliance with regulatory requirements, standards, policies, and maintaining integrity in operations.
    • Contribute to development and execution of strategic plans, projects, and aligning finance efforts with priorities.
    Requirements
    • Bachelor's Degree or Equivalent with Minimum 6 years of job-related experience.
    • University degree/preferably having professional qualifications.
    • 6+ years of experience in Retail Business Operations and their back office operations, inventory management, Marketing & e-Commerce, etc.
    • 5+ years of experience in business transformation and ERP implementation.
    • Demonstrated experience leading cross-functional process improvement projects.
    • Experience in process mapping & process flow analysis tools.
    • Exceptional written and verbal communication skills, with the ability to craft clear, concise, and compelling messages tailored to diverse audiences.
    • Strong analytical & problem-solving skills.
    • Excellent Project Management skills.
    • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
    • Professional Certifications in Oracle and SAP ERP systems.
    • 5+ years directly leading ERP implementation and roll outs.
    • Demonstrated experience with project management/Agile delivery in a regulated environment.
    • Experience with process improvement methodologies such as Lean Six Sigma.
    • Data and access governance experience.
    • Experience with implementing Dashboards, KPI implementation to report out on support activities.
    • Experience in working with multiple vendors to fulfill resourcing needs.
    • Expertise in software delivery best practice.
    • Knowledge of Oracle and SAP.