Customer Service Team Lead

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Energy Jobline Full time

Customer Service Team Lead
=======================

**Key Responsibilities:**

* Manage and motivate the customer service team to achieve KPIs and meet customer requirements.
* Develop and adapt SOPs to ensure high-quality service, profitability, and efficiency.
* Provide efficient support to customers, resolving issues remotely and escalating to engineers as needed.
* Oversee quality assurance and complaint handling processes.
* Liaise with sales and marketing teams to identify customer opportunities and enhance services.

**Requirements:**

* Strong leadership and communication skills.
* Ability to analyze and improve processes.
* Excellent customer service skills.
* Experience in team management and customer service.

**About Energy Jobline:**

Energy Jobline is a leading provider of energy industry jobs. We are committed to helping professionals find their ideal career opportunities.

**Why Work with Us:**

* Competitive salaries and benefits.
* Opportunities for career growth and development.
* Collaborative and dynamic work environment.

**How to Apply:**

If you are a motivated and experienced customer service professional, please submit your application, including your resume and a cover letter, to [insert contact information].



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