Hotel Operations Director

18 hours ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Job Overview

The position of General Manager at lxbfYeaa is a dynamic role that requires exceptional leadership skills to oversee the overall operation of our hotel. As a key member of our team, you will be responsible for fostering a positive and productive work environment, ensuring exceptional guest service, and maintaining compliance with quality and operational standards.

Key Responsibilities:
  1. Strategic Planning: Develop and monitor financial and operational plans, aligning with the hotel's objectives and enhancing its performance.
  2. Financial Management: Create annual budgets and business plans, recommending capital improvements to enhance hotel assets and brand loyalty.
  3. Guest Services: Oversee the delivery of superior guest services, ensuring prompt responses and effective resolution of complaints and requests.
  4. Quality Control: Maintain product quality and service standards throughout the hotel.
  5. Maintenance and Renovation: Establish and maintain preventative maintenance programs to safeguard the physical assets of the hotel.
  6. Marketing Strategy: Develop strategic marketing opportunities and tactical sales plans to maximize revenue generation.
  7. Revenue Optimization: Oversee the execution of marketing plans and yield management efforts to maximize revenue, RevPAR, and occupancy levels.
  8. Sales and Revenue Growth: Optimize banquet/outlet space usage and manage other revenue streams such as IT and Rental to maximize profits.
  9. Collaboration and Communication: Collaborate with the Regional Corporate Office to ensure optimum productivity levels in all hotel areas.
  10. Government Relations: Liaise with Government authorities to ensure alignment with legislation.
  11. Colleague Development: Drive Colleague Development initiatives and plans to enhance operating and service performance.
  12. Community Engagement: Develop and maintain relationships with key community contacts, ensuring a visible presence and effective handling of media/community inquiries.
  13. Security and Compliance: Oversee the security function to maintain a safe and secure environment for guests, colleagues, and hotel assets.
  14. Human Resources: Establish and maintain a proactive Human Resource function to ensure colleague motivation, training and development, pay and benefit administration, and compliance with policies, procedures, and local labor regulations.
  15. Leadership and Mentorship: Foster a positive work environment for all colleagues, providing mentorship through formal and informal meetings, discussions, and performance feedback.


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