IT Support Specialist

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Starlink Qatar Full time
Job Summary

The IT Application Support role at Starlink Qatar is a critical position that ensures the smooth operation of our call center systems. As an IT Support Specialist, you will be responsible for troubleshooting and resolving application-related issues, collaborating with IT teams to enhance system performance and user experience.

This role requires excellent problem-solving skills, strong knowledge of telephony applications used in call centers, and hands-on experience with systems like Verint Workforce Management (WFM) and Quality Management. If you are a team player who can work well under pressure, we encourage you to apply.

Key Responsibilities

  • Provide first-level and second-level support for call center applications, addressing software and system-related issues.
  • Diagnose and resolve application performance issues, ensuring minimal disruption to operations.
  • Log and track incidents in the IT Service ticketing tool, ensuring timely resolution within SLA.
  • Escalate unresolved issues to vendors or higher-tier IT support teams when necessary.

System Monitoring & Maintenance

  • Monitor application uptime, performance, and security, ensuring optimal system functionality.
  • Work closely with infrastructure and network teams to troubleshoot connectivity issues.
  • Assist in application updates, patching, and version upgrades to ensure system stability.


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