Aviation Loyalty Specialist

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

About the Job

We are seeking a highly skilled Senior Member Service Agent to join our Loyalty team at Qatar Airways.

In this critical role, you will be responsible for providing expert customer service to Privilege Club members, addressing their queries related to QRPC accounts, and offering a one-stop solution for award bookings, upgrades, ticketing, and other loyalty services.

Key responsibilities include:

  • Providing clear and accurate membership information to Privilege Club members.
  • Making award bookings and issuing tickets for members, ensuring an efficient service.
  • Assisting members with their account information, ensuring issues are resolved in one visit.
  • Processing all QRPC-related queries from members in a timely and professional manner.
  • Supporting all other QRPC-related activities from head office.
  • Ensuring timely escalation to the Supervisor to prevent complaints.

About You

To be considered for this role, you should have:

Qualifications:

  • Relevant education or training.
  • At least 2-3 years of Customer Service experience.
  • Proficiency in Arabic language (written and spoken).
  • Strong communication and problem-solving skills.
  • Ability to work independently and multitask effectively.

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