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Customer Experience Analyst

2 months ago


Baladīyat az Zaāyin, Qatar QATAR Airways Full time

About the Role

The air freight industry is undergoing a transformative phase, driven by digitalization, e-commerce, and the launch of digital freight marketplaces. At Qatar Airways Cargo, we have embarked on a journey to simplify business engagements through our VISION 2027 Roadmap, part of The Next Generation programme. To support this vision, we are seeking talented individuals who can drive change and growth.

Key Responsibilities

  • Develop scalable and drillable reports, visual analytics suites, and ad-hoc analysis to support CRM purposes.
  • Identify relevant business segments by utilizing customer data sources, both internal and external.
  • Provide actionable customer data insights through the development of relevant visualizations of customer value drivers.

Job Requirements

  • Participate in the development of CRM reports by building prototypes to better understand the market and customers of Qatar Airways Cargo.
  • Maintain a CRM repository of monthly reports and initiatives to track insights and analysis and monitor progress.
  • Prepare and maintain monthly reports and analysis to track performance of ongoing programs, supporting strategic and tactical adjustments.
  • Implement research and ad-hoc studies to assess the airline's commercial performance and compare it with other airlines regionally and worldwide to remain competitive in the market.
  • Review industry-leading report systems and tools to ensure best practices are applied to CRM and customer research.

About Qatar Airways Cargo

We are a leading player in the air freight industry, committed to delivering exceptional customer experiences. Our VISION 2027 Roadmap aims to simplify business engagements and drive growth through innovation and digitalization.