Aviation Operations Manager

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

About Our Team

We're a dynamic team dedicated to providing exceptional customer service. As a Customer Service Team Lead, you will be responsible for overseeing the daily operations of our team.

Key Accountabilities

  • Ensure accurate and safe loading of aircraft as per food safety standards and galley loading plans.
  • Responsible for the preparation, loading, and dispatch of all assigned flights with full and complete set-up of catering services.
  • Manage customer service agents and loading assistants on airside, ensuring they have the necessary resources and support to perform their duties effectively.
  • Develop and implement training programs for staff to enhance their skills and knowledge.
  • Monitor and review customer feedback to identify areas for improvement and implement changes as needed.
  • Collaborate with other departments to ensure seamless operations and effective communication.

Skills and Qualifications

  • High school qualification with minimum 2 years of job-related experience or bachelor's degree with minimum 1 year of job-related experience.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Good knowledge of food safety and airside safety regulations.
  • Flexibility in working hours and willingness to work rotating shifts.


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