Aviation Operations Manager
5 days ago
About Our Team
We're a dynamic team dedicated to providing exceptional customer service. As a Customer Service Team Lead, you will be responsible for overseeing the daily operations of our team.
Key Accountabilities
- Ensure accurate and safe loading of aircraft as per food safety standards and galley loading plans.
- Responsible for the preparation, loading, and dispatch of all assigned flights with full and complete set-up of catering services.
- Manage customer service agents and loading assistants on airside, ensuring they have the necessary resources and support to perform their duties effectively.
- Develop and implement training programs for staff to enhance their skills and knowledge.
- Monitor and review customer feedback to identify areas for improvement and implement changes as needed.
- Collaborate with other departments to ensure seamless operations and effective communication.
Skills and Qualifications
- High school qualification with minimum 2 years of job-related experience or bachelor's degree with minimum 1 year of job-related experience.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Good knowledge of food safety and airside safety regulations.
- Flexibility in working hours and willingness to work rotating shifts.
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